No matter where you work, there will be some form of conflict among your team or co-workers. If you’re working in an international team then you can pretty much guarantee that the company has a Mediation department to handle any issues. However, knowing the basics can save the day when minor conflicts occur. Conflict in the workplace, groups, and teams is to be expected and accepted. However, when a minor conflict begins to grow and escalate its in everyone’s best interest to take proper notice before there’s a full-blown meltdown. When negative conflict happens its handy to have someone on the team who can reign in on the madness without having to involve management or the HR department, and the skills to know when its time to call them in.
Allowing a neutral third party to intervene between people in a dispute in order to bring about an agreement or reconciliation.