How to be Indispensable to International Teams | Part 9 Listening

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Listening is something that many of us take for granted.  We confuse listening with hearing when the two are widely different.  Being able to truly listen to your co-workers, colleagues, and managers takes more than just hearing what they’ve said,  it takes real listening skills.  In the following video Julian Treasure talks about five ways to listen better.

Julian Treasure’s Three Listening Positions:

Active/Passive Listening

Active listening is a communication technique which requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties.

Passive listening is when you focus on what you’re listening to, but aren’t doing anything apart from listening. Thus, it is much more active and requires time of a different quality than background listening.

Critical/Empathic listening

Critical listening is said to be engaged in critical listening when the goal is to evaluate or scrutinize what is being said. Critical listening is a much more active behavior than informational listening and usually involves some sort of problem solving or decision making.

Empathic listening is paying attention to another person with empathy [emotional identification, compassion, feeling, insight]. One basic principle is to “seek to understand, before being understood.

Reductive/Expansive listening

Reductive listening is is listening for the bottom line. We want the speaker to get to the point and let us know what’s needed. We listen to find the solution, fix the problem and move on.

Expansive listening is listening with someone.  In this type of listening, the listening itself is the journey.  It is the point.  This is creative listening, chatting for the sake of connection, brainstorming or listening without an agenda.  Expansive listening may do nothing more than help create trust and goodwill between communicators.

Click HERE to take the FREE Listening Quiz from Psychology Today

Click HERE to view the rest of this series How to be Indispensable to International Teams

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